PSI pledges that your privacy and credit card information will be protected! We do not release or sell our customer listings.
Ordering online are encouraged since our secure shopping server will protect your credit card information from prying eyes. All online orders with valid e-mail addresses will receive order confirmation, receipt/invoice and tracking number by e-mail.Secure Online Order:
Online PayPal Order:
Order by fax:
Order by phone:
International orders and shipping can be arranged. Read INTERNATIONAL ORDERS section below.
We accept Visa, MasterCard, American Express, Discover Card, PayPal, company checks or cashier's checks, and money orders. Make sure that all the information you provide on the order form is 100% accurate, since all information will be verified by our credit card network BEFORE we can ship your order. Whether you order over the phone or use on-line or fax orders, your privacy and credit card information will be protected! We do not release or sell our customer listings.
Corp./ Gov't/ University PO's are accepted, but, please do not automatically assume we can accept PO from all companies because even one Fortune 500 company is in our blacklist since their account was months over due. Late accounts will be accessed a 1.5% financial charge per each month past due and, sorry, in most cases, we can not accept international POs.
To set up a new company account with us,
please or e-mail to firstname.lastname@example.org
or fax to (301)847-0739 your PO along with your company's trade/credit references and
bank information. We will inform you when your
account is set up and ready to roll. For your first PO, there will be a
$10 account setup fee
automatically added to the "Shipping and Handling" charge. Standard
payment term for new customers is Net 7 days.
STOCK CONDITION, BACKORDERS & SPECIAL ORDERS
In general, we stock popular items but not all items will be in stock at all times. You may call or e-mail us to check about the stock condition or after you place your order we will inform you if any items are not in stock.
Certain items, such as industrial flash cards, Smart/Centennial brand SRAM and linear flash cards, etc., are made-to-order only and the lead time can be 3~6 weeks. We will confirm with you about the special order. If your special order is to be paid by a credit card, we will charge your card first before processing of the special order.
Special orders are
cancelable and not refundable. Product warranty of special-ordered
items is the same as our regular items, see next section.
This section is our General Return/Refund/replacement policies which apply to all our U.S. and International customers. There are added conditions concerning international orders. Read INTERNATIONAL ORDERS section below.
All claims of damaged goods or errors in shipments must be made within 5 days of receipt. It is up to PSI and/or its supplier to determine if refund or replacement will be granted.
Computer memories can be returned for exchange or replacement only. All refunds for non-defective items will be charged with a 15% restocking fee if returned within 28 days of the sales in its original undamaged and unmarked packaging box and in good resalable condition. No refund for return received after 28 days. All returns require RMA# and must be freight prepaid.
Special order items
and shipping costs are not refundable!
Dealers' purchases can only be exchanged or returned for
Same-day shipping is available if order is placed by 3 p.m. Eastern Time. In the U.S., we normally send via UPS or FedEx or USPS. It will be at our discretion to choose a carrier to ship unless you specify one when you order. Approximate shipping rates are as follows; insurance (about $0.90 per each $100) is mandatory and costs extra.
Because most of the orders are domestic Ground shipping of 2 pounds or less, our online shopping cart is set up accordingly. If you place an online order at our website and request a Next-Day, Two-Day or Three-Day delivery, we will reconfirm with you for the corrected shipping charges.
Deliveries to APO and FPO addresses can only be made by U. S. Postal Service.
If the goods are stocked in our warehouse in Maryland, we do not collect sales taxes unless the delivery address is in Maryland. If the item(s) are not stocked in Maryland and we have to ship from a warehouse in another state, depending on the warehouse location and your location, we may need to collect local & state sales taxes.
We will inform you if there is a need to collect sales taxes.
All prices listed at our site are in US$. As an international customer, you are responsible for paying for the goods, shipping & insurance, your country's import duties/ taxes and delivery carrier's brokerage charges. In case the ordered the item is not in stock, we may also impose another $15.00 surcharge for special-ordering for you.
Sorry, international purchase orders must be prepaid. Net term Purchase Orders are not accepted.
International credit card payments are generally accepted although payments by wire transfer or prepaid bank draft in U.S. fund is encouraged. (Wire transfers may be the only accepted payment method for some countries, such as Indonesia, Nigeria, etc.).
--Credit Card or PayPal Payment:
A 4% surcharge (minimum $5) will be added to all NEW international customers' credit card or PayPal orders to cover credit verification costs and/or bank surcharge. Repeated international orders using the same credit cards have a 2% credit card order surcharge.
Please provide delivery address, phone number, credit card number, expiration date, holder's name on the card, credit card's billing address, credit card's security verification code, credit card issuing bank's name and bank phone number in order for us to process the order. You may e-mail to email@example.com, fax to +1 301-847-0739, or call +1 301-572-2168 to order. You may also use our online order form by clicking here.
For credit card orders, our bank will require your Visa/MasterCard's 3-digit or Amex's 4-digit "SECURITY VERIFICATION CODE" which appears after the credit card number at the back of the Visa and MasterCard near the signature strip, or in the front of the Amex card. Our bank needs this code in order to protect our international customers. Sometimes, our audit department may require to have a scan of your credit card on file.
--Wire Transfer (T/T) Payment:
For certain purchases and/or from certain countries, wire transfer (T/T) payment is preferred. Please e-mail us first for bank information.
All wire transfers are subject to a US$35-$45 extra fee to cover the charges by your bank's U.S. affiliated bank and our bank. Please e-mail to firstname.lastname@example.org when you are ready to do wire transfer.
B. International Shipping:
FedEx and US Postal Service are our preferred couriers for international orders. Deliveries to Canada, Mexico, East Asian and Western European countries are among the cheapest. Shipping to other countries costs higher. Depending on your exact address, the Fedex international shipping and insurance normally costs $50-$95 for the first pound and about $10-$17 extra for each additional pound via Fedex International Econmy, which takes about 3 - 7 days. FedEx International Priority is faster (2- 3 days) but a bit costlier.
The exact shipping charge depends on the delivery address. Please go to http://www.ups.com/us to check the shipping rate to your location; use 20904 as the "ship from" zip code. Insurance cost (about $0.90 per each $100) is mandatory and extra. If you place an online order at our website, we will reconfirm with you for the corrected shipping charge.
Upon your request, we may ship via the U.S.
Postal Priority or Express Mail, which generally costs you about half of the
Please bear in mind that postal air mail involves two countries' postal systems and if
something goes wrong it will take weeks if not months to track it down, even for insured items. By
requesting the cheaper postal mail delivery, you will exempt PSI from the
responsibility of possible
delay or loss although we do insure all packages.
Besides shipping charges, your country may also levy import duties and/or value-added taxes on the goods. It's your responsibility to pay those extra fees and taxes. Duties and taxes are not included in shipping charges; they vary by countries and will be charged to the recipients.
Because most of the our orders are domestic
Ground shipping of 2 pounds or less, our online shopping cart is set up
accordingly. So, for international
shipping, we will reconfirm with you for the
corrected shipping charges.
Before you order, read our general return policies above by clicking here. Please also note the following additional policies concerning your international order.
CUSTOMER SUPPORT & WARRANTY
Each product has its own declared warranty period. All warranties will be carried out by the respective manufacturers/vendors. FREE tech support from PSI and manufacturers. You must provide us with the sales # on the receipt/invoice in order for us to properly assist you.
Request of tech support and Return Merchandise Authorization (RMA) should be done online. Please go to http://www.psism.com/support.htm to request tech support and/or RMA.
Ready to order now? Click here.
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Copyrightę 1995 ~ 2012
Primary Simulation, Inc. (PSI)